Every Implementation Requires Personal Care.
At PSI, we are committed to servicing the needs of our customers at every stage of a project, working closely to gain their input and feedback. And it pays. We have achieved an exceptionally high success rate on our implementations over our corporate history.
Our customer care team on each project comprises an account manager, project manager, technical support team and help desk personnel. The team provides remote or onsite support and training, depending on the requirements.
No implementation is just about the software. Our team of experts and experienced consultants help you define the business solution you need and recommend business process enhancements, if required.
Throughout the implementation, we work to streamline business practices, mitigate risk and increase overall productivity for your operation. Our tailored implementation approach enables our customers to set the implementation priorities and process in order to minimize the impact on their flow of business operation.
Your organization has refined its business processes to support your operation, so you want your new business software to accommodate your unique and proven process. With LeanERA’s feature-rich, powerful business modules, you can customize the software using the library of custom modules that can be configured for your operation.
Multi-level user training and continuous mentoring leverage user knowledge and let you take full advantage of the application features and functionality as soon as the system is implemented. You will benefit from the attention-to-detail and personalized support offered by your dedicated project manager, enabling you to focus on keeping your operation running efficiently.
We provide full IT services to our customers. Our highly experienced and industrial certified IT professionals bring great value to help our customers in managing IT infrastructure, providing help desk support, and overseeing the network and enterprise applications.
This program has proven to be a long term solution that can easily adapt to ever evolving business activity through customization. The PSI Team is part of our team they understand our business data flow and how we use the software, they offer solutions to our ever changing requirements.
PSI is attentive to our business requirements and their support is second to none. They are responsive to our needs and always react in a timely fashion. When working through process issues they are quick to offer creative solutions and alternative suggestions for streamlining processes to create greater efficiencies. I would highly recommend PSI to anyone looking for a new ERP system or someone requiring custom software.